2nds Commerce Appliance Return Policy
1.Eligibility for Returns:
•Our return policy applies to all second-hand appliances purchased from 2nds Commerce.
•Appliances must be returned within 7 days from the date of purchase.
2.Condition of Appliances for Return:
•Appliances must be in the same condition as when purchased, including all original accessories and packaging.
•Appliances should not have been modified, damaged, or subjected to improper handling.
3.Reasons for Return:
•We accept returns for the following reasons:
•The appliance does not function as described at the time of purchase.
•The appliance has a significant defect that was not disclosed during the purchase.
•The appliance is incompatible with the customer's specific requirements.
4.Non-Returnable Items:
•For hygiene and safety reasons, certain items may not be eligible for return. These include, but are not limited to, water filters and personal care appliances.
5.Return Process:
•To initiate a return, customers must contact our customer support team at 9739131564 or [email protected] within the specified return period.
•Our team will guide customers through the return process, including providing a return authorization number (RMA) and instructions for packaging and shipping the appliance.
6.Inspection and Refund:
•Upon receiving the returned appliance, our technicians will inspect it to ensure it meets the return eligibility criteria.
•If the appliance qualifies for a return, we will process a full refund to the original payment method within 3 business days.7.Return Shipping:
•Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., shipping the wrong item).
•Customers are encouraged to use a reputable shipping service with tracking to ensure safe and timely returns.
